This article answers frequently asked questions regarding the FTS's portal and solutions.
Q. What is a Partner ID?
A. A Partner ID is a unique identifier used by FTS to recognize agencies in our Portal. This identifier is obtained through agency accreditation from officially recognized agency associations. A Parnter ID may include but is not limited to the following: IATA ID, ARC ID, ATOL ID, ABTA number, and CLIA ID.
The accepted accreditations to work with specific suppliers may vary.
Q. Is FTS General Data Protection Regulation (GDPR) compliant?
A. Yes! We're happy to confirm that we are GDPR compliant. As part of our compliance, we've added features to allow you to delete your data easily throughout the FTS Platform. For any questions on how to delete your data, please contact our support team at support@flextravelsolutions.com.
Q. Is the FTS Portal available in multiple languages?
A. Yes. As of now, our portal is available in English and French. You can switch between languages by going to the top right corner of the screen and clicking on the language currently in use. A drop-down menu will appear and you will be able to select a different language.
Q. Are payments processed on the weekend?
A. No. Payments are only scheduled on business days. However, an invoice is always issued two (2) days before the payment date, and that invoice can be available on a weekend. For any national holidays, your payment will come through on the following business day.
Q. What services does FTS provide?
A. The FTS Portal offers an incentive management solution for agencies, including commission management. Agency administrators can access the Payment Report page to view and download commission reports, as well as the Transaction Lookup page to search for individual bookings, including their ticket history and details. Additional features include branch management, user management, and more!
Q. How much does it cost to have an agency profile on the FTS Portal?
A. Having an agency profile on the FTS Portal is free of charge.
Q. Who do I contact for commission inquiries? FTS or the travel supplier?
A. For commission inquiries, you should contact FTS. For booking-related questions, you should reach out to the travel supplier.
Q. When can I expect payment?
A. The timing of payments depends on each supplier and their configuration. Refer to the Transaction Lookup page to view when a specific booking will be paid out, and check the Payment Report page to view when a sum of bookings will be paid out.
Q. Do I get an invoice with my payments?
A. Yes. FTS generates a statement to help you identify the exact amount you expect, along with any applicable tax breakdown. A supporting Excel document is available at all times, as well as a PDF report with the full list of bookings two days before the payment date.
Q. How far back can I go to retrieve data?
A. You can retrieve payment reports going back two years on the front end.
Q. How can I view promotional offers?
A. There are two ways to view promotional offers through the FTS Portal. (1) Log in to the FTS Portal and stay on the homepage. A box on the screen displays promotions currently available to your agency. (2) Log in to the FTS Portal and go to the Promotional Offers page on the left navigation menu. Through this page, you will be able to filter through the offers.